August 2015 – Present
As a trusted voice in the intellectual property community, MarkMonitor provides brand protection to some of the largest and most complex global brands. In my three years in the Domain Client Services Team, I managed 60+ corporate portfolios and over 70,000 assets. I served as an extension of my clients’ domain teams by providing strategic guidance and day-to-day management of domain names, Trademark Clearninghouse registrations, and SSL certificates. For many clients, I was able to translate the technologically complex world of domain name management into actionable resources for their brand protection needs. Outside of my responsibilities as a Client Services Manager, I developed and implemented professional development curriculum on productivity, time management, and idea development for internal employees. Working closely with the MarkMonitor Training & Content Team, I was able to leverage our Learning Management System to reach a global audience of dozens of employees worldwide. Knowing that professional development resources are a key component of a strong customer service team, I also developed a company-wide public speaking club, facilitated instructional trainings for new employees in the US and EMEA, and was an advocate and contributor on behalf of the department newsletter.
In July 2018, I joined the global Training & Content Team. Together we develop, design, and deliver product and process training to MarkMonitor’s Client Services teams. We operate as an Agile team to provide integrated and intuitive training for end-users, both internally and for our customers. In my role as Product Owner, I meet with key stakeholders and translate organizational goals into the training team’s priorities. As a working team member, I maintain our knowledge repository and Learning Management System, and provide systems support for internal and external users, instructors, and Subject Matter Experts. Both Human Resources and Management rely on analytics reporting I provide to evaluate the effectiveness of our training activities. I also facilitate instructor-led and eLearning training courses and classes for a multi-functional international user community. Through these trainings I can directly connect with our user base, establish training needs, and seek opportunities to improve client services.
July 2015 – January 2019
Founded on the principles of fitness, community, accountability, and integrity, Arbor CrossFit offers high quality community-based fitness programs. As a CrossFit Level 1 Coach I served as a part of a skilled team of individuals, each dedicated to improving the lives of members of our community. As advocates of functional fitness, our team lead group fitness classes, following the fundamental CrossFit principles and practices. In this role I provided instruction, guidance and translation of the points of performance for complex weightlifting and gymnastics movements to groups of 6-12 individuals multiple times per week. I built strong skills in presentation, fluid transitions, and keeping group attention within loud and busy environments. Outside of class instruction, I also designed and facilitated nutrition challenges, lectures, and group coaching with a focus on building habits to transform health and productivity. Each interaction provided an opportunity to inspire and motivate individuals with all fitness levels, and I strongly valued the positive relationships built as a leader and partner within the community.
Certifications & Continuing Education:
- CF-L1 Trainer
- Certified Health Coach
- CrossFit Gymnastics Trainer
- CrossFit Kettlebell Trainer
- CrossFit Judges Course
- CrossFit Scaling Course
S.T.A.R.R. Family Behavioral Health
August 2012 – August 2015
Throughout my work children I saw a clear need for additional resources outside of the formal learning environment. In an effort to expand my professional knowledge, I sought to understand what resources were available to meet the needs of struggling children. As a Psychosocial Rehabilitation Specialist I provided community-based, one-on-one skills training to individuals with behavioral and mental health needs. Each lesson was individually designed to build skills in emotion regulation, appropriate communication and interpersonal behavior, symptom management, and basic life skills to facilitate an independent lifestyle. In this role I learned how to work with individuals of varying degrees of competency, as well as honed my skills in lesson planning and facilitation. In addition to my regular responsibilities, I also took on the intake and general assessment (CAFAS) of new clients, and the writing and reviewing of treatment plans.
In May 2013 I joined S.T.A.R.R. Family Behavioral Health full time to manage the implementation of the Psychosocial Rehabilitation program. S.T.A.R.R. is a full-service outpatient behavioral health facility dedicated to providing comprehensive treatment plans for improving mental and behavioral health. As Director of Education and Training, I supervised 40+ contracted staff, providing leadership and oversight to ensure quality standards were met and staff were provided the resources necessary to serve our sensitive population.
A key project was to transition the facility to electronic medical records. I became certified in Social Solutions’ case management software, leading the design and implementation of the new system and transition. I provided extensive training to 60+ staff members to ensure that the State/Federal compliance was met during and after the system implementation. In order to fully support our team of providers, I developed and maintained a community-wide continuing education program for practicing providers across the Treasure Valley.
Friends of Children & Families, Head Start
November 2010 – May 2013
Friends of Children and Families, Inc is dedicated to providing Head Start and Early Head Start programs to promote school readiness of children ages birth to five from low-income families. In my role as a Center Supervisor for two facilities, I supervised 15 staff members, providing mentorship and guidance to teachers and family advocates in their roles serving children and families. To build community, I held regular staff and community meetings, and coordinated with outside agencies for recreational and educational activities for staff and families. In addition, I oversaw the day-to-day operations of the preschool facilities including dozens of volunteers, maintenance of facilities/equipment, food service and transportation services, and supplies. To meet a Federal requirement of frequent teacher observations, I became certified in the CLASS reliability tool and provided semiannual observations for multiple facilities. Outside of my position, I sat on the Education Advisory Committee, developed and implemented a comprehensive supervisor monitoring program, and provided ongoing technology resource and training to staff.
Washington State University
Master of Arts, Human Development | 2010
- Focus in Child Development
- 4.0 cumulative GPA.
- Thesis: Maternal Control in Mother-Child Relationships and the Effects on Children’s Social Dominance Strategies
As a graduate student, I worked as a teaching assistant in the WSU Child Development Laboratory, which functioned as a preschool for the children of enrolled students. Bachelor’s level students pursing their Early Childhood Education degree participated in practicum in the Child Development Laboratory. As a teaching assistant, I mentored students in proper teaching techniques and the use of assessment tools in class. In addition, I organized accreditation projects for the facility, ensuring all standards were met for the accrediting body, outlined deadlines and communicated requirements to the facility staff, and the university at large.